APAC Sales and Service Specialist
Location: Kuala Lumpur
A Sales and Service specialist for Labconco will assist the International Sales Manager and APAC Territory Managers in the direction of sales programs within an assigned geography. Support continued market growth of Labconco products by assisting dealers’ sales efforts and sales activities within an assigned region. Serve as a primary resource for dealers and customers requiring assistance troubleshooting the operation and/or function of their product after the sale.
- Promote the sale of Labconco products through distribution network by attending trade shows, seminars, and providing field demonstrations as required.
- Regularly travel within assigned region and provides training for dealer personnel in the application of Labconco products.
- Perform all duties necessary to respond to dealer’s requests for information or quotes in a timely and accurate manner.
- Seek out project opportunities, notify dealers of sales leads and follow up with dealers to ensure customer satisfaction and promote market growth goals.
- Advise the International Sales Manager on the allocation of resources to the international sales budget; adheres to budget guidelines while performing required travel within assigned territory; files and completes expense reports in a timely and accurate manner.
- Provide feedback to the International Sales Manager and APAC Territory Managers and relevant Labconco personnel on new product ideas and opportunities that could enhance company market share, profitability, or product line expansion.
- Work in parallel with the International Operations team to ensure orders and shipments are accurate for assigned territory. Work with established freight forwarders to help dealers determine the best method of shipment for orders.
- Ensures that dealers are supplied with sales literature and tools in their local language, where possible, within budget.
- Provide before, during, and after sale support relating to product installation, functionality, warranty and non-warranty service issues.
- Facilitate, and/or collaborate with Labconco Service Department, service training for customers, dealers, service partners, and other Labconco associates as needed.
- Understand and effectively communicate the operation and mechanical function of Labconco products.
- Collaborate with APAC Territory Managers and International Sales Manager on sales, service, marketing, and competitive anaylsis for the region.
- Assist in translation, proof-reading, and development of foreign language leterature and marketing content.
- Documentation and updating of sales and service activities within CRM database.
- Perform other job duties as assigned by Management.
Requirements
Education and/or Experience
Bachelor's degree from accredited college or university including three to five years of related experience; or Trade/Service, Engineering School degree/certification with three to five years related experience and/or training; or equivalent combination of education and experience. Technical or Science degree preferred.
Other Qualifications – To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Previous negotiation and presentation skills are required.
Work effectively, professionally and tactfully with a diverse workforce, leaders, outside companies and public agencies.
Proficient in Microsoft Office
Previous experience with customer relationship management (CRM) programs. Familiarity with Salesforce.com a plus.
Ability to legally drive a vehicle and travel across country boundaries as needed is required.
Ability to travel up to 30% of the time required. Travel to the US will be required for training and annual sales meetings.
Language:
- English and Mandarin (Required)
