Application Scientist
Location: Kansas City, MO
We all want to make a positive impact in the world with our unique talents, at Labconco you can! Every job here is an important part of making the equipment needed to make miracles happen. We are both a stable and innovative company with nearly 100 years in business and many product lines that grow and change with the needs of our clients. Labconco is a small enough company to stand out and make a difference, but still big enough to ensure you have room to grow along with us, expand your knowledge and know you're impacting change across the globe.
As an Application Scientist, you will provide scientific expertise, applications support and training to customers on Labconco laboratory equipment through a variety of interfaces. This may be via phone and/or email communications and/or in person. You will partner with sales reps in the field to deliver product line specific pre-sales related customer support activities and solve customer questions effectively. Also act as a trusted expert to our customers, thereby increasing customer satisfaction and loyalty and contributing to the overall success of the business.
We’re interested in finding a candidate with exposure to DNA work, freeze drying, working with proteins, and related sample prep. An ideal candidate may have had chemistry (and chemistry FD experience) too and possibly have worked with glove boxes or in a pharmaceutical research lab.
Requirements
Essential Duties and Responsibilities
· Provide technical, application and sales support for Labconco products to all customer groups including, but not limited to: end users, channel sales reps, Labconco inside and field reps, customer service, product management, marketing communications.
· Drive development or assist with product support materials including writing articles and white papers about product usage, applications, customer challenges that were solved.
· Provide input into product development and/or improvement initiatives by using voice of the customer scenarios
· Develop good working relationships with product engineers, product management and work collaboratively when needed to address customer application questions
· Review product manuals, sales literature, competitive information for accuracy
· Acquire and maintain scientific and competitive knowledge and market segment overview support of customers, Sales and Service. Keep up-to-date with the scientific community. Train other colleagues on new products/applications as necessary
· Represent Labconco at trade shows when needed
· Training – Internal & External
· Provide field support to our sales organization by providing them as well as customers with technical guidance (pre-sales activities) both domestically and internationally
· Provide internal training across multiple teams and business units as needed
· Manage Key Opinion Leader (KOL) relationships through routine scientific communication and updates on new product launches
· Voice of Customer (VOC) & Customer Relations Management
· Act as liaison between customers, R&D, and Product Management teams
· Support internal business and product development efforts through feedback on innovation pipeline
· Provide market and customer based information, identifying new opportunities and highlighting gaps in current portfolio
· Interface with R&D and PM teams for current product design issues, future new product development activities
· Stay current on scientific and industry trends and innovations
· Track, record and document relevant information of all customer technical enquiries in our CRM tools
Other Duties
Performs other job duties as assigned by the Product Marketing Manager
Education and/or Experience
Masters degree in Microbiology, Cell Biology or related scientific field. A Doctorate degree is preferred.
Laboratory experience in the life sciences preferred
Experience in presenting technical materials in written and verbal form
Minimum 3 years working in a lab
Excellent written and oral communications skills
Benefits
· PTO, 9 paid holidays, Medical, HSA, FSA, Dental, Vision, 401k (Traditional and Roth), Company paid life insurance, LTD & STD.
EOE/M/F/Vet/Disabled
